Frequently Asked Questions
Find answers to common questions about our European spare parts services
General Questions
What is Auto Galaxy UK?
Auto Galaxy UK is a specialized service that sources genuine European spare parts from the UK and delivers them to customers in Sri Lanka. We bridge the gap between quality European vehicle parts and Sri Lankan vehicle owners.
Which vehicle brands do you specialize in?
We specialize in all major European vehicle manufacturers including Mercedes-Benz, BMW, Volkswagen, Audi, Peugeot, Ford, Renault, Opel, Fiat, and Volvo. We have extensive knowledge and supplier networks for these brands.
How does your service work?
Our process is simple: 1) You submit an inquiry with your part requirements, 2) We source genuine parts from our UK dealer network, 3) We provide you with a detailed quote, 4) Once approved, we process your order and ship to Sri Lanka.
Parts & Quality
Do you guarantee genuine parts?
Yes, we only source genuine OEM parts from authorized UK dealers and suppliers. All parts come with manufacturer warranty and we never compromise on quality. We verify the authenticity of every part before shipping.
Can you help with part compatibility?
Absolutely! Our technical team has extensive knowledge of European vehicle systems and can help verify part compatibility. We can also suggest alternatives if the exact part is not available or if there are better options.
What if the part is not available?
If a specific part is not available, we will inform you immediately and suggest alternatives. We have access to multiple suppliers and can often find equivalent or upgraded parts that will work for your vehicle.
Do you provide warranty on parts?
Yes, all genuine OEM parts come with the manufacturer's warranty. We also provide our own service guarantee. If there are any issues with the parts, we will assist you in resolving them with the manufacturer.
Pricing & Payment
How is pricing structured?
Our pricing includes three components: 1) The actual cost of the genuine part from our UK suppliers, 2) Our service fee for sourcing and quality assurance, and 3) Shipping and handling costs. We provide transparent pricing with no hidden costs.
What payment methods do you accept?
We accept bank transfers, PayPal, and other secure payment methods. Payment terms will be discussed during the quotation process. We typically require advance payment before processing orders.
Do you offer bulk order discounts?
Yes, we offer competitive pricing for bulk orders. The more parts you order, the better rates we can negotiate with our suppliers. Contact us for bulk order pricing.
Are there any hidden costs?
No, we believe in complete transparency. All costs are clearly outlined in our quotations, including part cost, service fee, and shipping charges. There are no hidden fees or surprise charges.
Shipping & Delivery
How long does shipping take?
Shipping from the UK to Sri Lanka typically takes 7-14 business days, depending on the shipping method and customs clearance. We use reliable international carriers and provide full tracking information.
Do you provide tracking information?
Yes, we provide full tracking information for all shipments. You will receive tracking details once your order is shipped, allowing you to monitor the delivery progress.
Is shipping insured?
Yes, all shipments are fully insured. This protects your investment in case of any damage or loss during transit. We use professional packaging to ensure parts arrive in perfect condition.
What about customs and import duties?
Import duties and customs charges are the responsibility of the recipient in Sri Lanka. We can provide guidance on typical charges, but these vary depending on the part type and value. We ensure all documentation is properly completed.
Do you ship to all parts of Sri Lanka?
Yes, we provide door-to-door delivery to all parts of Sri Lanka. We work with reliable local delivery partners to ensure your parts reach you safely, regardless of your location.
Customer Service
How quickly do you respond to inquiries?
We typically respond to inquiries within 24 hours during business days. For urgent inquiries, we can respond much faster. We provide regular updates throughout the process.
What if I have questions after receiving my parts?
We provide ongoing support even after delivery. If you have questions about installation, compatibility, or any other concerns, our technical team is here to help.
Can you help with technical advice?
Yes, our team has extensive knowledge of European vehicle systems. We can provide technical advice on part selection, compatibility, and installation guidance.
What are your business hours?
Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (UK Time). We also work limited hours on Saturdays. For urgent inquiries outside business hours, you can contact us via email or WhatsApp.
Order Process
How do I submit an inquiry?
You can submit an inquiry through our easy-to-use online form. Simply provide your vehicle details, part requirements, and contact information. We'll get back to you with a quote within 24 hours.
What information do I need to provide?
We need your vehicle make, model, and year, along with the specific part you're looking for. If you have a part number, that's helpful too. We also need your contact information and delivery address in Sri Lanka.
How long does the entire process take?
From inquiry to delivery, the entire process typically takes 2-3 weeks. This includes sourcing the parts, processing your order, and shipping to Sri Lanka. Urgent orders can be expedited.
Can I cancel or modify my order?
Orders can be modified or cancelled before we place them with our suppliers. Once the order is placed with suppliers, modifications may be limited. We'll discuss this with you before proceeding.
Still Have Questions?
If you couldn't find the answer you're looking for, don't hesitate to contact us directly.
Ready to Get Started?
Submit your inquiry today and experience our professional service
Colombo
Joy
+94 777 273 175
Gampaha
Dilan
+94 777 875 175
Galle
Tharanga
+94 715 284 243
Kurunegala
Ajith
+94 773 498 868
Matara & Other Areas
Madeera
+94 773 474 159